Terms and Conditions

This document (the "Agreement") is a legally binding agreement between you and Synergic foods Ltd, trading under the name Synergic foods, a company registered in England and Wales under number 14181813 ("Synergic foods") that governs your use of the online and mobile services associated with Synergic foods, including but not limited to, www.synergicfoods.com and all associated subdomains (the "Website"), and the Synergic foods web app ("App").

For ease of reference, all the features and functionality of both the App and the Website, together with all its content (whether accessible wirelessly, electronically or downloadable for printing), shall be referred to herein as the "System" or “Service”.

The System is owned and managed by Synergic foods Ltd.

Please note that you must read and agree to the terms and conditions of this Agreement before you use the System. If you do not agree to the terms and conditions of the Agreement, you may NOT use the System.

The terms "we", "us", "our" and "ours" when used in these terms mean Synergic foods, which includes any parent company, subsidiaries, branches or affiliates under common ownership or control of Synergic foods. The terms "you", "your" and "yours" when used in these terms mean any user of the System.

1. Subscriptions & Terms

Subscription and auto-renewal.

Your subscription to the Synergic foods service includes enrollment into an ongoing/recurring payment plan. Your subscription will automatically renew at the end of the disclosed billing period or 14-day trial; this will be 4-weekly, monthly, quarterly, or annually according to your chosen plan, unless cancelled in accordance with the instructions for cancellation below. Payment will be charged to your chosen payment method at confirmation of purchase and at the start of every new billing period, unless cancelled.

We reserve the right to change your pricing and, in the event of a price change, we will notify you thirty (30) days in advance of the change by sending an email to the email address you have registered for your account. If you do not wish to accept a price change, you may cancel your subscription in accordance with the instructions included in that email and below. If you do not cancel your subscription after the price change takes effect and prior to the start of your new subscription period, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorise us to charge your payment method for these amounts.

Cancellation and Refund Policy.

You can cancel your subscription at any time before the end of your current billing period or 14-day trial. Cancellation will take effect at the end of your current billing period or 14-day trial. To cancel your Synergic foods subscription follow these steps. Cancellations will only take effect at the end of your current billing period (or the end of your 14-day trial), and you will still be able to access Synergic foods until then. We do not refund or credit for partially used billing periods. Your 14-day trial officially starts on day 1 of your first meal plan.

Payment details.

We will keep your detailed payment information, such as credit card number and expiry date, on file. You are responsible for keeping your payment details up-to-date by contacting customer support. You authorise us to continue to charge your card using the updated information. If a payment is not successfully authorised due to expiration, insufficient funds, or otherwise, we may suspend or terminate your subscription by giving you notice. You also agree that we may charge your payment method on file if you decide to restart your Synergic foods subscription, unless you specify an alternative payment method when you restart your subscription.

2. Contract Information

By using the System you confirm that you are 18 years of age or more, that any registration information that you submit to Synergic foods is true, accurate and complete, that you will update such information in order to keep it current, that you have read and agree to the terms and conditions contained in this Agreement, our Privacy Policy (which are hereby incorporated into this Agreement) and that you shall be legally bound by such terms subject to all applicable laws and regulations.

3. Understanding Synergic foods

You acknowledge and agree that the Synergic foods Service is a personalised self-help system designed to help you improve your own well-being and that if you choose to access the Synergic foods Service you are solely responsible for deciding which of the suggested techniques you put into practice and how to apply those techniques.

You also acknowledge and agree that Synergic foods is not a medical organisation and that the Synergic foods Service is not intended to diagnose, treat or otherwise address any medical problem. The material on the System, whether posted by Synergic foods employees, or other users, is provided for your information and not as medical advice and should not be seen as a replacement for consultation with a doctor or other qualified care professional. You are urged to seek the advice of a doctor before beginning any weight loss programme. If you receive advice from a doctor or other qualified medical professional which conflicts with anything contained in the System, then the former should take precedence. The Synergic foods Service, the App and this Website are not intended for use by minors, or pregnant women. Individuals with any type of health condition are specifically warned to seek professional medical advice prior to initiating any form of weight management programme.

4. Grant of right of use

The System is only available to either individuals who enter their card details, PayPal details, or who have had the Service commissioned for them by a third-party partner (e.g. their employer) ("Paid for Services"). Unless otherwise specified, we grant you a limited, non-exclusive, non-transferable, revocable right to make personal non-commercial use only of that content and those features of the System and Synergic foods Service in respect of which you or the third party have paid all applicable rental fees and charges, provided that you comply fully with the provisions of this Agreement.

5. Changes to the Agreement

Synergic foods reserves the right to vary this Agreement from time to time by amending this page. Registered users will be notified of changes by the email address we have for you on file. Any material amendments intending to bind an existing user of the System shall become effective 7 days after the email.

6. Your Health and Synergic foods

You are urged and advised to seek the advice of a doctor before beginning any lifestyle improvement program. If you have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional. Be cautious about embarking on vigorous exercise if you have any serious medical condition, including (but not limited to) back pain, high blood pressure or heart disease, or if you are pregnant. Always seek professional medical advice when contemplating any changes in your prescribed medicines.

This programme is intended as a lifestyle change guide and is therefore not classified as a medical device, meaning the programme should not replace any existing recommendations that have been given by a health care professional. The content is not intended to be a substitute for professional medical advice, support, diagnosis, or treatment.

Those with suspected/diagnosed eating disorders may be deemed ineligible to partake in the programme. Current best practice to diagnose and treat eating disorders supports the use of in-person therapy, which goes beyond our scope of practice.

Synergic foods is not suitable for women who are pregnant due to the different nutritional requirements to support growth and development during pregnancy. Women who are breastfeeding are eligible to partake in the programme. However, as this remains an important time for the growth and development of a child, it is essential that all nutritional requirements are met. Therefore, if you are breastfeeding, always seek professional medical advice.

Care has been taken to confirm that the dietary information presented on the System and contained within the Synergic foods Service is accurate and describes generally accepted practices. If we find, or are alerted to, a mistake, we will correct it as quickly as possible. However, to the fullest extent permitted by applicable laws, the authors, editors and publishers are not responsible for errors or omissions, or for any consequences arising from the application of the information on the System, and make no warranty, express or implied, with respect to the contents, completeness or accuracy of the material published.

7. Privacy

We process information about you in accordance with our Privacy Policy. By using the System, you consent to such processing and you warrant that all data provided by you is accurate.

To access the Synergic foods Service, you may be required to register personal information and establish unique usernames and passwords. You are responsible for maintaining the confidentiality of any passwords, and are fully responsible and or liable for all activities that occur under your password and username, whether by you or by anyone else using your identity. Should your password be compromised by breaches of security such as, but not limited to, loss, theft and unauthorized disclosure, it is your responsibility to immediately notify us of the need to change or deactivate the password. Until we are so notified you will remain liable for any unauthorized use of your account.

8. Intellectual Property Rights

The layout, design, content and graphics on the System and the Synergic foods Service are protected by UK and other international copyright laws. Unless expressly permitted in writing and other than printing a small proportion of content or displaying this on your screen or both, (strictly for your personal non-commercial use), no part of the System may be reproduced or stored in any medium, including but not limited to a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting), nor shown in public. You may not create any derivative work or make any other adaptation, without our prior written consent. You must not modify the copies you have displayed or printed in any way and you may not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text.

If you print off or download any material from the System in breach of these terms of use, your right to use the System and the Synergic foods Service will cease immediately and you must at our option return or destroy any copies of the materials you have made. All rights not expressly granted in these terms or any express written license, are reserved. For all other uses of our content or images you must contact us and obtain our prior written permission.

9. Prohibited uses

You agree that you will not use the System to:

  • Interfere with or disrupt the System or servers or networks connected to the System, or disobey any requirements, procedures, policies or regulations of networks connected to the System
  • Intentionally or unintentionally violate any applicable laws and/or regulations
  • "Stalk" or otherwise harass another user of the System and/or any employee of Synergic foods
  • Solicit, collect or post personal data or attempt to solicit, collect or post personal data about other users of the Website from the Website (including user names or passwords) or about any other third party

You also agree not to:

  • Reproduce, duplicate, copy or re-sell any part of the System in contravention of the provisions of this Agreement.
  • Resell access to the System.
  • Frame the System or any part of it.
  • Copy any material obtained from the System to peer to peer networks or other web sites or web services.
  • Access without authority, interfere with, damage or disrupt any part of the System; any equipment or network on which the System is stored; any software used in the provision of the System; or any equipment or network or software owned or used by any third party.

10. Breach of the Agreement

We will determine, in our absolute discretion, whether there has been a breach of this Agreement through your use of the System. When a breach of this Agreement has occurred, we may take such action as we deem appropriate, which may include all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the System and/or the Synergic foods Service.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to the System and/or the Synergic foods Service.
  • Issue a warning notice to you to immediately cease and/or remedy such breach and following receipt such action should be taken immediately.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Any further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this Agreement. The possible actions we may take on breach of this Agreement are not limited to those described here, and we may take any other action we reasonably deem appropriate.

11. No warranty

The use of the System (including but not limited to its content and features) is at your own risk. The System is provided on an "as is" and "as available" basis. To the extent permitted by applicable law, Synergic foods gives no warranty, express or implied, as to the quality, content and availability or fitness for a specific purpose of the System or to the accuracy of the information contained in any of the materials on the Service. Synergic foods shall not be liable to any person for any loss or damage of any kind, which may arise, directly or indirectly from the use of or inability to use any of the information contained in any of the materials on the System. There is no guarantee of availability of information on the System at any time, nor that it is up to date or error-free. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from Synergic foods shall create any warranty on behalf of Synergic foods in this regard. Certain jurisdictions do not allow the exclusion or disclaimer of certain warranties. Accordingly, some of the above disclaimers may not apply to you. Your statutory rights as a consumer, if any, are not affected hereby.

12. Limitation of liability

To the fullest extent applicable permitted by applicable laws, Synergic foods, its affiliates, officers, directors, employees, licensors or any third parties exclude liability for any direct, indirect, incidental, special or consequential damages (including but not limited to any loss of data, service interruption, computer failure or pecuniary loss, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable) arising out of the use of or inability to use the System, even if you have advised Synergic foods about the possibility of such loss, and including any damages resulting therefrom. Commentary and other materials posted on the System by other users are not intended to amount to advice on which reliance should be placed. We therefore, to the fullest extent permitted by applicable laws, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the System, or by anyone who may be informed of any of its contents. If any part of this limitation of liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Synergic foods (including any of its affiliates, service providers and licensors) under such circumstance for liabilities that otherwise would have been limited, shall not exceed the maximum single purchase price of the Synergic foods Service. Any claims arising out of or in connection with your use of the System must be brought within one year of the date of the event giving rise to such action occurred.

Nothing in this provision affects our or our contractors' liability for death or personal injury arising from our (or their) negligence nor our (or their) liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter nor any other liability which cannot be excluded or limited under an applicable law.

13. Technology limitations and modifications

Synergic foods will make reasonable efforts to keep the System operational. However, certain technical difficulties, maintenance, or any other cause beyond our reasonable control (including (but not limited to) failure of the internet, natural disaster, labour shortage or dispute, or governmental act) may, from time to time, result in interruptions. Synergic foods reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, functions and features of the System with or without notice. You agree not to hold us liable for any such failure or delay in performance and we agree to make all reasonable efforts to restore the System (or any part thereof) as soon as practicable. Following any disruption within Synergic foods's reasonable control we shall extend your access to the Paid for Services for at least the duration for which those Paid for Services were inaccessible on written request to the below address.

14. Third parties

Certain hypertext links in this site may lead to other third-party websites, which are not under the control of Synergic foods. When you activate any of these you will leave the System and Synergic foods has no control over, and will accept no responsibility or liability, for the material on any website which is not under the control of Synergic foods. Synergic foods does not make any representations or give any guarantee or warranties of any kind, expressed, implied or otherwise about the content of on any external website link.

15. Indemnity

You agree to indemnify and hold Synergic foods and its officers, directors, employees and licensors harmless from any claim or demand (including but not limited to reasonable legal fees) made by a third party due to or arising out of or related to your violation of the terms and conditions of this Agreement or your violation of the System (and all related materials) or any applicable laws, regulations or third party rights.

16. Assignment by Synergic foods

Synergic foods may assign (or otherwise transfer) this Agreement or any part of it without restrictions. You may not assign (or otherwise transfer) this Agreement or any part of it to any third party.

17. Entire agreement

This Agreement (incorporating these terms and the Privacy Policy as may be updated from time to time) constitutes all the terms and conditions agreed upon between you and Synergic foods and supersede any prior agreements in relation to the subject matter of this Agreement, whether written or oral. Any additional or different terms or conditions in relation to the subject matter of this Agreement in any written or oral communication from you to Synergic foods are void. You agree and accept that you have not accepted the terms and conditions of this Agreement in reliance of or to any oral or written representations made by Synergic foods not contained in this Agreement.

18. Severability and waiver

If any provision of the Agreement is held by a court of competent jurisdiction to be unlawful, void or for any reason unenforceable, such provision shall be changed and interpreted to best accomplish the objectives of the original provision fully permitted by law, and the remaining provisions of the Agreement shall remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19. Term and termination

This Agreement is between you and us only and will become effective when you start using the System and will remain effective until terminated by you or Synergic foods. Synergic foods reserves the right to terminate this Agreement or suspend your Synergic foods account at any time in case of unauthorized, or suspected unauthorised use of the System whether in contravention of this Agreement or otherwise. If Synergic foods terminates this Agreement, or suspends your Synergic foods account, for any of the reasons set out in this section, Synergic foods shall have no liability or responsibility to you whatsoever.

20. Governing law and disputes

The System is controlled by Synergic foods from its offices in the United Kingdom. Access to, or use of, the System and any related information and materials may be prohibited by law in certain jurisdictions. You are responsible for compliance with all applicable laws of the jurisdiction from which you are accessing the System. We make no representation that the information contained herein is appropriate or available for use in other locations.

This Agreement and any contract between us, whether for use of the System or other purpose, and any non-contractual obligations (if any) arising out of or about these terms and conditions or any such contract will be governed by English law. The parties agree that the courts of England have exclusive jurisdiction to settle any dispute arising out of or about this Agreement (including a dispute regarding the existence, validity or termination of this Agreement or any non-contractual obligation arising out of or about this Agreement). Notwithstanding the foregoing, we reserve the right to bring legal proceedings in any jurisdiction where we believe a breach of this Agreement has originated.

21. Survivorship

The following provisions shall survive termination of this Agreement: Clause 8 (Intellectual Property), Clause 12 (Limitation), Clause 15 (Indemnity), Clause 17 (Entire Agreement), Clause 18 (Severability and waiver) and Clause 20 (Governing Law and Disputes).

22. Peer referrals

With the application of your Synergic foods peer referral code, you (the ‘referring user)’ may be entitled to credit towards your Synergic foods account when the person joining through your Synergic foods referral code (the ‘referred user’), successfully completes their first two weeks with the service and does not terminate their subscription prior to. At this point, and if applicable, the credit will be added to your Synergic foods balance and will be visible in the app.

23. Contact

You can contact us via the following details:

Email: team@hapvee.io

Please note that we are unable to answer any enquiries requesting medical advice. Such enquiries should be addressed to an appropriate, qualified health practitioner.

Effective Date: This document is effective as of May 1st 2023.